The majority of consumers expect companies to be accountable for their AI systems, yet about half of companies do not have a dedicated member overseeing ethical AI implementation.
In the age of digital transformation, more companies are tapping artificial intelligence (AI) systems to enhance workflows, streamline operations, and more. However, in recent months, these technologies have come under increased scrutiny due to underlying biases in these systems. On Wednesday, Capgemini, a technology services consulting company, released a report assessing consumer and executive sentiment regarding AI and ethical implementation around the globe.
“Given its potential, the ethical use of AI should of course ensure no harm to humans, and full human responsibility and accountability for when things go wrong. But beyond that there is a very real opportunity for a proactive pursuit of environmental good and social welfare,” said Anne-Laure Thieullent, AI and analytics group offer leader at