Enterprises are already interested in how to automate invoicing and expensing procedures, says SAP Concur.
Businesses are always looking to optimize and streamline services to cut costs. The coronavirus pandemic and the resulting economic calamity caused by it have put even more pressure on enterprises to innovate and do more with less.
Andy Watson, senior vice president for Asia, Pacific, Japan, and Greater China at SAP Concur, says many organizations will turn to automation and AI in 2021 as a way to address key business pain points and simplify cumbersome processes.
“Automation will become essential, not extra. As businesses maintain hybrid remote-working models and anticipate other potential disruptions in 2021 and beyond, the role of automation and AI use cases in the workplace will grow,” Watson said in an email interview. “These may include enabling efficient day-to-day communications between knowledge workers doing their jobs