Collaboration expertise has been invaluable throughout the pandemic

A brand new report from Zoom reveals which industries, international locations and U.S. states have been capable of pivot and use communications applied sciences for enterprise continuity and progress throughout financial turmoil.

Picture: iStock/AndreyPopov

The pandemic pressured the enterprise to rapidly pivot from acquainted enterprise practices and develop methods to efficiently operate whereas retaining workers secure. A brand new report from Zoom, The Impression of Video Communications Throughout COVID-19, was launched Thursday.

“Video communications have been all of a sudden our lifeline to society, enabling us to proceed work and faculty in a digital surroundings,” stated Brendan Ittelson, chief expertise officer of Zoom, on the corporate’s weblog. “Any child steps towards digital transformation all of a sudden needed to turn out to be leaps and bounds, with folks reimagining their whole day-to-day virtually in a single day.”

Zoom commissioned the Boston Consulting Group (BCG) to conduct a survey and financial evaluation to guage the financial influence of distant work and video communications options throughout the pandemic. BCG additionally carried out a survey and financial evaluation, with a concentrate on which industries pivoted enterprise processes utilizing video conferencing, leading to enterprise continuity and even progress throughout a time of serious financial turmoil. 

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Key findings

  • Within the U.S., the flexibility to work remotely saved 2.28 million jobs as much as 3 times as many workers labored remotely, with an almost 3 times enhance in using video conferencing options.
  • Of the companies surveyed, the whole time spent on video conferencing options elevated by as a lot as 5 instances the numbers pre-pandemic.
  • BCG’s COVID-19 worker sentiment survey from 2020 confirmed that 70% of managers are extra open to versatile distant working fashions than they have been earlier than the pandemic.
  • Hybrid working fashions would be the norm quickly. The companies surveyed count on greater than a 3rd of workers to work remotely past the pandemic.
  • The U.Ok. saved 550,000 jobs due to distant capabilities; Germany saved 372,00 jobs and France saved 250,000.

Impression on 5 U.S. states

Zoom commissioned BCG to have a look at 5 particular U.S. states to find out the influence distant work and video conferencing had on small-to-medium-sized companies. Video conferencing enabled enterprise continuity, launched new methods of working, and even improved worker morale on the SMBs surveyed.

State findings

  1. California: Eighty-eight p.c of SMBs surveyed agree “Workers at my firm quickly adopted video conferencing options with restricted coaching.”
  2. Florida: Sixty-one p.c of SMBs surveyed think about “Video conferencing options a must have or essential for distant work.”
  3. Illinois: Seventy-five p.c of SMBs surveyed agree “Video conferencing options helped enhance the productiveness of my firm’s workers throughout the pandemic.”
  4. New York: Seventy-two p.c of SMBs surveyed agree “Video conferencing options helped increase morale and psychological well-being of workers at my firm throughout the pandemic.”
  5. Texas: 13 p.c common enhance in income of SMBs surveyed, 2019-2020.

Business Impression

BCG targeted on how healthcare, training, expertise {and professional} companies have been capable of proceed throughout the pandemic supported by distant collaboration. It additionally checked out how the traits might proceed sooner or later.

  • Healthcare: Sixty-seven p.c of companies surveyed agreed with the assertion “My firm is contemplating a versatile distant working mannequin due to profitable distant collaboration by video conferencing options.”
  • Training: Throughout the pandemic, there was a 3.5-times enhance in using video conferencing options.
  • Expertise: Companies surveyed (84%) agree “Video conferencing options will proceed to be important for enterprise operations past the pandemic.”
  • Skilled companies: BCG discovered a 2.7-times enhance in distant work throughout the pandemic.

Future of labor

Whereas some employees will return into the workplace after the pandemic, many will proceed to work remotely or in a hybrid state of affairs.


Picture: Zoom

The workforce will likely be perpetually affected by the COVID-19 pandemic; its influence has been profound. The report revealed that individuals will work collaboratively to beat obstacles. Expertise will proceed to play a pivotal function in defining what’s subsequent.

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